Frequently Asked Questions
Everything you need to know about transforming your home with Jetty Home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
What is your return policy for furniture and textiles?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
Are your products sustainably sourced?
At Jetty Home, we prioritize eco-friendly materials and ethical manufacturing processes. Many of our textiles are Oeko-Tex certified to ensure they are free from harmful chemicals.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.